вот как выглядит сейчас часть моего шиппинг листа
[Только зарегистрированные пользователи могут видеть ссылки. ]
статус On Request стоит у 8-ми вещей от двух продавцов:
[Только зарегистрированные пользователи могут видеть ссылки. ] и [Только зарегистрированные пользователи могут видеть ссылки. ]
вот что я написала продавцам
"Hello, I made 20/05/2011 order № 1140105559 at your shop. All the goods in my order except yours have already arrived at GM and are ready to be shipped . Only your item(s) is (are) absent till now. I kindly ask you to send it (them) as soon as possible or inform me about their approximate date of sending. Thank you in advance. Best regards, Lyubov."
вот что оба ответили мне:
"Customer…Regret but. Meaning of a passage G market customer center. Foreign countries conceives [song] team meaning of a passage entrusting where gives"
вот что я написала самому GM:
Hello,
I did order number 1140105559 20/05/2011 at different stores. All products of Seller has already been sent to the center of the GM, with the exception of two vendors, their product still has a status of "On Request". Please, understand this situation ...
Thanks in advance.
Sincerely, Lyubov
вот что ответили мне:
Dear. Customer
This is G-market global customer service center.
We apologize for the inconvenience when you use G-market.
Your ordered item is now out-of-stock which cannot be sent and the seller requested to cancel it. We are sorry for you on behalf of the seller.
[Refund process]
*By cash*
The refund will be made directly to your cashbalance and you can check the status on [MyGmarket > G-account > Cash Balance > Details]
You can also go to this link ☞ My gmarket
*By Credit card / PaypalExpressCheckout*
The approval of cancellation is made right after cancelling and it can take about 5~7 business days until you can check the refund status with
the card company. (However, some cards need to be a re-payment process.)
You can also go to this link ☞ My gmarket
Thank you.
потом пришло сообщение на почту об отмене только одной позиции, остальные так и остались со статусом On Request